Questions and criticisms have been swirling around the changes to the Klout Score this past week. I decided to post some questions to Joe Fernandez, CEO of Klout. He was traveling so Megan Berry, Marketing Manager at Klout agreed to step in and answer on behalf of Klout.
Her response is below. It arrived Friday (24 hours after she offered to answer the questions) by email and as a comment – cited here - on a previous blog:
Hey Mike, As I mentioned, I was getting you the responses to these questions. I was in the process of drafting them when I saw this post so I sent them to you in email just now and I'll also post here:
1. Some of the criticisms of the new Klout are that it is not transparent enough. In other words you made changes that altered scores in some case by 20 points, but have not given explanations about why those changes were so dramatic. What do you say to this criticism? Hey Mike, we announced the upcoming changes the week before with Joe's post on why we believe the change was needed and we also had a post on the day of announcement explaining the changes. As you know as someone in the field, social media is constantly evolving and as a measure of your influence there, we need to evolve as well.
2. A quick, early analysis seems to show that those who have linked all of the accounts Klout currently allows users to connect have kept their scores relatively the same or now have higher scores. This would seem to penalize, for example, non-iPhone owners who cannot have an Instagram account of those who blog on something other than Tumblr or Wordpress. Your response? Hey Mike, we measure influence equally independent of network. Lady Gaga, for instance (http://klout.com/#/ladygaga), is only measured based on Twitter and has one of our highest Scores. You do not need to connect multiple networks to have influence but if you do influence on a network, it will help you to connect it (we can then give you credit for that influence).
3. One of the themes in the criticisms is that there could have been an “old Klout” and a “new Klout” or “Klout+” as a way to allow users to decide how serious they wanted to be about their score. Your reaction? Hey Mike, do you mean letting people choose which scoring system they want to use? Technologically it takes a lot of infrastructure to process 3 Billion pieces of content and connections daily so apart from any other concerns having 2 pipelines isn't feasible in the long term. We are always looking to move forward and improve, we think once people look at these scores in context and get a chance to see the improvements they will grow to like them.
4. Another prevalent criticism: It seems the new Klout Score penalizes people who are genuinely involved with others on social media regardless of their influence scores versus those who are selective and only “talk” to high influencers. This seems to encourage a new form of social media class snobbery. What are your thoughts? You are never penalized for talking to people with lower scores. We believe * everyone * has Klout and anytime someone takes action based on your content that adds to your influence. Yes, if they have a higher score, that adds to your influence *more * but either way we give you credit for that and you are never penalized.
5. Twitter and Google+ have been full of people saying they have or will rescind permissions for Klout in protest, the *OccupyKlout and *KloutPout hashtags have cropped up. Can Klout survive and thrive this reaction to what you consider a big improvement? We definitely are working to listen to feedback and are always improving. We believe once people get a chance to interact with our new scoring system they will grow to understand its improvements.
So, how did Megan do? Did she answer the questions you have?
Social media influence is a bit like oxygen – we "know" its there and we know in some sense that it is essential for “life” if we’re in marketing, advertising or public relations, but can we capture it in a jar and observe it? No. Well, at least not entirely.
Any number of tools – freely available on the Web – purport to tell us our overall social media influence or at least a slice of it (a la Twitter).
While none is perfect or complete yet, using a combination of them can prove useful.
Here then is a roundup of tools that measure influence in the social web:
Broad social web tools
Klout: Klout currently track a user’s Twitter, Facebook, Linkedin and Foursquare activity. It is reportedly looking at Google+ integration. From the Klout blog: "We think you are influential. Klout isn’t about figuring out who is on the 'A-list.' We believe that every person who creates content has influence. Our mission is to help every individual understand and leverage their influence."
PeerIndex: How PeerIndex describes what it measures: "PeerIndex: a measure of your online social capital. Topic fingerprint: a snapshot of what you talk about. Topic resonance: how much other people find what you share valuable. Comparisons: compare yourself to your friends and peers. "
Twentyfeet: What Twentyfeet says it offers: "Aggregated stats in one place. Your overview of Twitter, Facebook, YouTube, bit.ly, Google Analytics, Myspace and more. See how your key performance indicators develop over time. We nudge you when your metrics change significantly."
Empire Avenue: From the home page: "Invest your social capital in people and brands for free using virtual currency" and "Engage and expand your social networks, and learn how to use social media more effectively." Whether a virtual stock exchange and virtual currency truly relates to social standing is still hotly debated on the web.
WhoSay: This invite-only service says this about itself: "WhoSay is a service that helps artists, athletes and iconic personalities connect with their fans. When you see someone posting via WhoSay, you'll know that it's real, authentic messages, photos and videos coming from your favorite people…. As a fan, you may arrive at your favorite artist's, athlete's or personality's WhoSay page by visiting their existing social media sites." In other words, just being here means you likely have influence.
PostRank : This service says it "tracks where and how users engage, and what they pay attention to — in real-time." PostRank says it measures user activity, "the most accurate indicator of the relevance and influence of a site, story, or author." By using Postrank, in a sense, you’re advertising your social popularity so brands can connect with you.
Influencer Exchange: Appinions: From the website: "For any user defined topic, brand or issue, the Influencer Exchange helps you discover, identify, engage and monitor the leading influencers. Leveraging the power of opinions, the Influencer Exchange embraces the Web, social media, forums and news articles to provide a comprehensive view of the influencer landscape."
Twitter tools
Tweetlevel: From the How To Use page: "TweetLevel is a purpose built tool for PR and marketing to help ensure brands use Twitter effectively." From the About page: "This tool will be in permanent beta as we seek to continually improve its functionality based upon your feedback. Even though we believe that it goes a great way to understand and quantify the varying importance of different people's usage of Twitter, by no means whatsoever do we believe we have fully solved the 'influence' problem.”
Twitalyzer: Twitalyzer looks at who is in your social network and, mostly for a variety of fees will give you data across at more than 25 metrics. From the site’s Benchmarks page: "Twitalyzer's Benchmark report allows you to generate ranked lists of Twitter users based on their stated location and the tags that have been applied to their profile."
TweetGrader (formerly TwitterGrader): A site that allows users to see how they compare to hundreds of thousands of other Twitter users, see how they rank in their geographic area, track Follower history and a Quick Follower Check to see if another Twitter user is following you.
Twitaholic: "How's this work? Our Twit-tastic robots scan Twitter a few times a day to determine who’s the biggest twit." Enter your Twitter account name to get your ranking on Twitter (by followers) and by location. This site also encourages you to click through to Twitter Counter.
Twitter Counter: From the site: "Twitter Counter provides statistics of Twitter usage and tracks over 14 million users and counting." Once you’ve entered your Twitter name you can compare your states with two other users.
Personal branding is the topic of a presentation I will be giving this week and it got me thinking how social media has changed everything.
We used to be able “tell” a future employer, client or customer about ourselves with a resume, a college transcript and/or a list of references.
Today we are more likely to “show” them a little about ourselves with all our online presences (whether we intend to or not).
I’m not saying the old way is dead, but it may well be on life support.
So in the next few posts I’ll look at some aspects of personal branding with social media – since that is likely to dominate most of our online visibility. I’ll start with things that assume you want to be found and then deal with how to handle the things you’re not so proud of and how to deal with that proactively.
Let’s start with Five Personal Branding Basics in Social Media:
1. Have your avatar be the same across all presences: That little image of you needs to be instantly recognizable. We recognize a face before we recognize a name. And, even if you have a common name, your face is distinctive. Also, make sure your face is what dominates the space. Anything less makes it hard to recognize.
2. Have your name be your real name OR a consistent name with a consistent bio: Your name on your social media presences should be the same. This may not be practical if you have a very common name or a long or difficult-to-remember name. In that case come up with a memorable name for your account and be sure your real name is prominent. For example, I am mikefixs on Twitter, but my real name is right there at the top of the bio. In the bio say concisely who you are and say it consistently across platforms. This consistency will ultimately help with the search engine optimization (SEO) of your name.
3. Have all your social media presences linked (as much as is practicable): Reference all of your social media presences (as much as you can) from each of your social media pages. There is a whole blog post in how to do this for SEO value and that will come later. For now it’s enough to say that anyone finding you on one social media platform needs to know all of the other places they can connect with you.
4. Have a consistent stated reason for being in social media: It says a lot about some people who are on Linkedin to find their next job but on Facebook to recall all the partying. It may reflect your true nature, but it sends a mixed message. Decide why you really need to be in social media, spell it out in your bio spaces on each page and stick to it.
5. Have a clear vision for how you add value in social media: This is trickiest part if you’re relatively new to social media on many platforms. Do you know how you are adding value to others by being here? It may be to answer questions from others. It may be to share great stuff you find. It may be to help others connect. How you are perceived on the “giving” side of social media will have a huge impact on the likelihood you will be on the “receiving” end of good things in social media. What kind of good things? Introductions to new networks, tips on great jobs, leads on the latest information in your field … the list does go on. The important thing is that ultimately this may be the real reason to be in social media.
So, does this list do a good job getting you started? To the more experienced out there: What did I forget from my list for social media newbies?
There are some great stats there. I think they reinforce what I believe is the greatest value of Twitter – it's just hands down the best ready source of information you didn't know you needed to know.
I call it the University of Twitter and my only regret is that I don' have three or four hours a day to devote to learning from it!
And I’m often surprised that more people don’t take advantage of this great resource for learning and sharing.
So how can you learn from this free “university”? Let me count the ways:
1. Follow people like you: Easy right? Not so fast Slick! You’re have more than a one dimension so be sure to follow people who tweet about ALL the things that interest you. You never know when the person you follow because they also like Siamese cats will tweet out a link to an interesting site on football great “Mean Joe” Greene.
2. Follow people who are nothing like you: Likewise find a few followers of people you follow who seem to be 180 degrees from anything you know or care about. Follow them for a while and you may be surprised what you learn. And remember, it’s Twitter, so if you change your mind you can always unfollow them.
3. Follow smart people: Some tweets just make you see things differently … they make you think. This is reason enough for me to check out the sender’s Tweetstream and if I like what I see I follow them.
4. Follow funny people: And for Pete’s sake have some fun. It’s as true on Twitter as it is anywhere: All work and no play can make you pretty dull. For example: You’ve likely heard of @shitmydadsays and @badbanana , but do you know @funnyoneliners and @CinderellaJoey?
5. Organize the people you track/follow: Use the Lists feature to keep track of a few different types of Twitterers without committing to following them. If you like what you learn then you can follow them.
6. Use search: Go to search.twitter.com and type in any word related to something you want to know about and voila you get tweets galore (many with useful links). This kind of search always yields material you likely would not have found any other way.
7. Track trends: The scrolling trending topics bar on the Twitter home page can sometimes also lead to interesting tweets. Although the continuing fascination with Justin Bieber escapes me.
8. Follow hashtags: Keep an eye out for interesting hashtags (the “#” before a word, for the uninitiated). Click on one and see what a bunch of folks are tweeting about. You may be surprised where following hashtags can take you but you’ll often find interesting tweets.
9. Try randomness: Sometimes you should follow links “just because.” The caution here: Beware of spammers and those who might be trying to spread computer viruses via tweets or Direct Messages. How can you be safe? Never click on DM links and before following a link in a regular tweet check out the sender’s tweetstream. A lot of duplicate or similar tweets indicates a spammer (at best) and a virus spreader (at worst).
Did I forget anything? Are there other ways to learn at the University of Twitter?
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