Thursday, December 31, 2009

Looking Back on 2009


Like many I started 2009 worried that the difficulties of the previous year would be magnified and my situation would eventually become serious. In late 2008 my job had been eliminated (after 20+ years with the same company) and along with it the security of health insurance and a clear sense of who I was.

But early in 2009 I launched my own social media-strategy business,
Fixitology, began volunteering for the Ad Council of Rochester and began taking an online Master Certificate course in Internet Marketing through the University of San Francisco. Before the year was out I would have multiple businesses as clients of Fixitology, I’d be consulting for Brand Cool Marketing and I would take on a fulltime teaching position in the Communication Department at the Rochester Institute of Technology.

What a difference a year makes. I count myself extremely fortunate, but I also know that a transformative year like this will leave its mark on me forever. Here are the five things I will always remember about 2009:

Change The monumental change in the way people communicate and share called Social Media is so big that many have yet to grasp its significance. Like a tsunami, this wave of communication platforms is getting bigger and bigger. Many will not see this change for what it is until it is too late. I count myself fortunate to have begun engaging four years ago and really stepping up my involvement in 2009. And like a tsunami it’s never too late to try seek higher ground or a way to ride the wave. Here’s hoping most will “get it” in 2010.

Friendship – It used to fit a fairly narrow description in my life: the people I had known for a long time and wanted to spend time with. Through Social Media and groups such as the
Social Media Club of Rochester I have learned that a shared interest in any manner of things can lead to abiding friendships with people I once would not have had the opportunity to meet. I’ve also learned that by giving help where I can and whenever I can, I ultimately feel rewarded many times over.

Learning – This has been a continual process in my life, but it wasn’t until I took the visiting professor job at RIT that I realized how interwoven learning and teaching are. I went in thinking I would be teaching, but it turns out I’m doing as much learning – about life, about people and about the way people learn. For this I’m grateful to my students and my fellow faculty. A day doesn’t go by that I don’t get valuable insights.

Courage – This is not something I had ever consciously thought about, but it is something I’ve started to detect (either in its abundance or a lack thereof) in those faced by uncertainty or the unknown. While uncertainty faced many during the year some dealt with it by striking out in new directions; others by retrenching, waiting and hoping. When a client pointed out that they admired my courage for doing the former it was a great moment of self-realization. If that is courage (as opposed to, say, naive stupidity) then I’m glad I had it at this time in my life.

Optimism – I’ve always known that my positive take on most people and most situations was at odds with some of those around me. But this year when others started thanking me for seeing a difficult situation in a positive light - I realized that just being me was helping others to see things more positively. I thought about my maternal grandmother Hilmary Catton a lot this year … it was her attitude that came through in me during the year. My favorite saying of hers (and I am paraphrasing here): “Life – it sure beats the alternative!”

So, no matter what 2010 holds in store, for me 2009 will always the year of Social Media and self-realization.


Thursday, December 3, 2009

Social Media as the new technology boogeyman


As Social Media becomes a scapegoat in workplaces because “employees are spending too much time on it” or “they’re not representing us well with it” I love to tell this story about a scary new technology in the workplace

The new-fangled technology was not to be trusted … so much so that the boss set it on a desk in the middle of the office where he could see it through the window in his door. Now he was sure he could keep an eye on it and monitor its use by employees.
You see he just knew employees would be tempted to spend too much time on that contraption, would not use it for work purposes and, worse, would use it to give away company secrets. What possible good purpose could this technology be put to?


Well that “technology” was the telephone and the timeframe? The start of the 20th Century.

You see humans have always mistrusted the new and suspected it would lead to “no good.”

So how should organizations regulate Social Media in the workplace? They shouldn’t … at least not in ways different from the way they regulate computer and telephone usage.

3 Ways Businesses Can Erase Social Media Fears:

1. Explain: Tell your employees all about Social Media (including some of its pitfalls such as “Your tweets will live on forever … be careful”) and then explain to them that their use of company property (computers etc) to engage on Social Media is stealing unless they are doing the company’s business.

2. Train: Are there things they could legitimately do to help your business on Social Media? Absolutely! So train them in the types of messages around your company, your products and services that you strongly suggest they use when the opportunity is right. Show them how to use Social Media to monitor for mentions of your brand and/or product and then train again on how to direct those messages or respond to them.

3. Ingrain: Make sure every fiber in their body understands that Social Media is a public space. They should not say anything they would not be willing to shout from your rooftop in front of you or their mother (whoever carries the bigger stick in their minds).

If you, like me, believe that businesses blocking access to Social Media and other websites is wrong please consider checking out StopBlocking.org
and supporting its work.

Remember, Social Media, like most things can not truly be suppressed or held back. Why not embrace the change and have smart employees acting as your eyes, ears and mouthpieces?

Related posts:
Questions Are a Recipe for Social Media Success
5 Social Media Mistakes











Wednesday, December 2, 2009

Don’t Get Bogged Down in a Blog

Ideas for newbies about to jump off the lily pad and into the blogosphere

Blogging can be an excellent way to get started in Social Media (providing of course you allow comments and feedback).

It’s the way for a company, organization or individual can show off knowledge, build trust and gather a following.

Here are some blogging best practices to advance your standing in Social Media.

Your own blog:

Content: Pick a niche that you can “own” and always be helpful by offering analysis, tips and useful commentary

Length: Plan to always post between 250 and 750 words for the best Search Engine Optimization (SEO) results.

Headlines: The more intriguing, the better. Consider using numbers as part of your title and consider numbers that resonate with readers. (i.e. 3, 5, 7 and 10) So, for example: The 10 Signs Your Social Media Efforts Are Paying Off

Keywords: Using your top keywords is critical so that your blog post helps with your website’s overall Search Engine ranking. Therefore always try to include keywords in the headline, hyperlinked text and all the key tag fields.

Links: Always internally link (to your own Website content and to previous, related blog content. Also link to other blogs and news that is highly relevant. This cross-linking strategy helps your blog rise up in Search Engine results.

Schedule: Treat blog posting as a routine – no less than one post per week is good; two per week would be better. Create an editorial calendar built around topics that will be of high interest to readers, be timely and be able to carry your keywords.

Photos or Graphics: Including at least one with a post is recommended when possible. Use your keywords in the image "alt" attribute when possible

Review: Always have at least one set of extra eyes – a trusted colleague or friend – review the post before it goes live. It’s your reputation at stake here.

Sharing: Use Social Media platforms, email or other methods to let people know when a new post goes live. Allow visitors to click on an RSS feed so they automatically get notified of new posts.

Comments: Be sure to acknowledge comments left on your blog. Be positive – even when commenters aren’t.
 

Commenting on others’ blogs

Be thoughtful: Reference what helped you and try to add value to the original post.

Regularity: By commenting regularly on a few blogs you will establish a relationship with that blogger and their audience.

Linking: Add links in your commetns rarely and with great care so you don’t appear to be merely a self-promoter. If you are linking to content of your own, be sure it is very relevant to the topic at hand. Consider including linking to other blogs

Related posts:
5 Really Useful Sites for Social Media Newbies
Questions Are a Recipe for Social Media Success







Tuesday, November 24, 2009

A Social Media Feast for Thanksgiving

Today is a day to give thanks to all the people who every day make learning about and keeping up with Social Media informative and interesting.

Presenting a Thanksgiving Day feast made up of the dishes I enjoy on a regular basis:

Turkey (white meat): At the center of the meal is of course the protein and without a doubt
Mashable is the juicy white turkey. Every day the center of the plate has the meat to fill you up.

Turkey (dark meat): If you are a turkey connoisseur you know that white meat is great, but the dark meat can be a little more flavorful (let the debate begin). Social Media Today and its steady diet of thorough blogs on Social Media is sure to satisfy.

Mashed Potatoes The next most important part of the plate has to be the mashed potatoes and Alltop Social Media daily whips up a creamy and satisfying blend of bloggers on Social Media. Be careful here though, just as with the potatoes you can easily overindulge.

Stuffing: Still looking to load up on the carbs? Then the stuffing has to be the Social Media Insider from MediaPost. This key aggregator of blogs and news is filling and has just the right amount of seasoning to be interesting.

Gravy: What’s a Turkey Day feast without some juicy gravy to hold it all together? For my money Tech Crunch, although not just about Social Media, has enough great stuff that it is the perfect accompaniment on the dinner plate.

Sweet Potatoes: They’re not for everyone and they can be prepared in a host of different ways, but sweet potatoes do sweeten the meal. For a sweet touch turn to Wired News and its wildly eclectic content. Yes, Social Media is in there, but so is a whole lot more.

Cranberry Sauce: Not for everyone, cranberry sauce can be tart or sweet and compliments the meal. The Customer Collective serves up a tasty mix of content on sales and marketing, often with a Social Media twist.

Green Bean Casserole: Again, not for everyone, but a regular side dish for others The New York Times Technology section may be an acquired taste, but once you get it you’ll always want it. It has great content on all things tech including Social Media.

Rolls: Still don’t have a plateful? Then add some Online Media Daily for those extra carbs your body is craving. This site dishes up an eclectic mix of Internet developments.

So there you have it a Social Media Thanksgiving Feast. Before you dig in why not join me in offering thanks to all of these sites for the steady diet of great content? And if I missed a dish please add it here and help the feast grow.

Related posts:
Questions Are a Recipe for Social Media Success
5 Really Useful Sites for Social Media Newbies






Saturday, November 21, 2009

7 Tools to Find Who's ‘Big on Twitter’

Social Media can be an overwhelming place: so many people, so little time. So, on Twitter for example, how do you measure influence?

I was curious: Who are the BWOT (Big Women On Twitter) or BMOT (Big Men on Twitter)?

There are six influence graders I like (and yes, I know there are more – please share them) plus a bonus:


1. TweetLevel

This “nifty little service cooked up by Edelman” is still in Beta testing. But it is already my favorite. The composite Influence score is made up of Popularity (followers), Engagement (how much you talk to individuals) and Trust (how often you’re re-tweeted).

Under the About section Edelman’s formula is there for all to see (and isn’t transparency a wonderful thing?) Under Influence Tips there is some great advice on how to succeed on Twitter. And the “How you compare to a few of your friends” feature is a nice touch.


2. Twitalyzer

Probably the most comprehensive free Twitter influence analyzer – but be prepared to spend a lot of time if you want to go deep.

Here, a Tweep is measured in five areas: Influence (friends, followers, frequency of update and signal combined), Signal (the tendency for people to pass along information, as opposed to anecdote), Generosity (the propensity to retweet another), Velocity (your rate of tweeting) and Clout (the likelihood that other people will reference you).

The depth here is amazing: Want to see how you stack up over the past week, the past three months or “all time”? You can do that here. Want to calculate your Return on Influence, Conduct a Consolidated Account Analysis or Learn How to Increase Your Influence? It’s all here. Pack a lunch!

Recent updates (the new look-and-feel and analysis in real time – as opposed to 24-hour delay that had been the norm) make this one really useful tool.


3. Twitter Analyzer

This is a cool tool that slices and dices your time on Twitter for approximately the past 14 days. Here you can learn about your Popularity (total mentions and number of unique people mentioning you) and Reach (total number of people reached and percentage of messages retweeted). But that’s just the beginning. There’s also analysis of Friends, Mentions and Groups.

Want to know your most common hashtag or the person on Twitter who retweets you the most? It’s here. The Online Followers window is a cool minute-by-minute look at how many of your followers are currently online (helpful for timing tweets)

My favorite tool is the Followers Density Map. By mousing over the world map you can see where your followers are (big shout out to the six folks in Latvia who follow me at @mikefixs!) My quibble with this tool is that it seems to have a significant number of sub-tools “coming soon” (and has had them “coming soon” for some time).


4. TwitterGrader

This is, as the saying goes, “an oldy, but a goody.” This tool, from the fine folks at Hubspot is a solid standby. But, it doesn’t reveal how it measures people on Twitter and even changes the algorithm with barely an explanation. Transparency here would make for a much more useful tool.

And there are a couple of major annoyances keeping me from being a huge fan. First, being able to find the Twitter Elite by location is cool, but leave out a comma (in Rochester, N.Y., for example) and you will get a different set of results. Secondly, take any dive into the analytics and try to hit the “Back” button on your browser … you will get the “Webpage Expired” message and you have to start over. Yuck!

And here’s the thing: if a Twitter user has not submitted to being graded (or has not had someone else submit their Twitter name) they do not show up in TwitterGrader results. So it’s your influence among people who also use TwitterGrader – a subset of the Twittersphere.

5. Twitin

So this site does a whole lot of things, but for our purposes check out the Twitin Stats page. Here you’ll find rankings for Tweeter Efficiency (number of followers plus time between tweets), Influence Ratio (unexplained on the page), Retweet Count (how often you are retweeted) and Followers Rank (the number and influence of your followers).

An interesting feature is the “Profile Matches” that tells you who your profile most closely resembles. Will you be a Celebrity, a Web Developer or a Rocket Scientist?


6. Tweet Grade

Like you favorite teacher this grader is an easy grader – a lot of people get an A or an A+. Having said that it’s a good place to check up on people you might want to follow. And, yes, you can grade yourself and tweet the results to the world.


And the bonus:
7. Follower Wonk

And yes I know it’s not technically an influence grader … but it is addictive and will tell you how two or three Twitter accounts stack up. It is very useful when comparing accounts who are competitive or in the same geographic area and very quickly tells you who has the large (an d perhaps) more influential following.

I hope at least one or two of these Twitter influence tools proves useful to you.

In Social Media it’s not just about the numbers – it’s also about what you do with those numbers.

Related posts:

Twetiquette: 10 basics for Twitter politeness
What Twitter isn’t